Terms and conditions 

Company information 

MERANIA – Craft for the production of ceramic products Krapan 1 / A 52223 Raša OIB: 87032328904 

Craft Merania based in Raša is the owner of the website www.merania.hr. The set of services  provided by Obrt Merania on the domain www.merania.hr is the implementation of financial  transactions, organization and mediation in sales, sales of its own products, content management  and provision of information services via the Internet. By using the website www.merania.hr, it is  considered that as a user you are fully acquainted with and agree with the stated Terms of Use,  Terms of Sale and Privacy Statement. If you do not agree with them and do not accept them, please  do not use this website. Any further use of this Website after reading the Terms of Use, it is  considered that the users agree to the terms and conditions set out here and agree to use the  Website in accordance with these terms. 

Rules of behavior 

The user undertakes not to use our system in any way that could jeopardize the smooth and safe  operation. Sending mass unsolicited commercial e-mails or SPAM through the www.merania.hr  system is strictly prohibited. We reserve the right to exclude, without prior notice, permanently or  temporarily any user found to have sent SPAM emails. 

Disclaimer 

The web system www.merania.hr is designed to provide general information on a wide range of  topics related to the production of ceramics, work techniques and space furnishing. Merania.hr  dissociates itself from the actions taken in relation to the information on the site, this website is  

made as an appendix and not as a substitute for the expertise, skill, knowledge and assessment of  competent persons. Merania.hr reserves the right to make false statements. In such a case, the  information provided orally or in writing by our employees is relevant, merania.hr does not provide  guarantees of any kind for the services we provide. This includes data loss. Merania.hr reserves the  right to add, delete or change any terms of use or part thereof without prior notice and at any time.  Merania.hr does not guarantee that these pages will be available at any time. The Site may be  temporarily unavailable when required for support, maintenance or modification of content. Obrt  Merania reserves the right to change the content on the web system merania.hr without prior notice  at any time, in any way and for any reason and is not responsible for any possible consequences  arising from such changes 

The main features of the goods 

The products are shown descriptively and in photographs. 

Photographs of products are illustrative nature, and do not always in all details correspond to the  products that are the subject of the order. The seller especially emphasizes that the visual identity of  the product shown in the photo does not have to correspond to the appearance of the product in  reality, especially considering the monitor settings on the customer’s computer, differences in color  perception as the customer sees them on the screen and so on. 

In the case of the above discrepancy between the product shown in the photo and the delivered  product, it is not a lack of product. Product data (product description, price, etc.) displayed on the  website www.merania.hr are subject to bugs, irregularities in the operation of the application, other 

technical irregularities, typographical errors, etc. In case of obvious errors or omissions in the  product data shown on www.merania.hr The seller reserves the right to terminate the contract  unilaterally. 

The subject of the order can only be products for which the order states that they are available. Terms of use 

By using the website owned by Merania Crafts, it is considered that users are at all times familiar  with these terms of use and that they fully understand and accept them. Merania reserves the right  to change the content and terms of use of the website without prior notice and is not responsible for  any damage caused by these changes. Merania disclaims all liability in any way related to the use of  the site by the user by either use or misuse of the content, and for any damage that may occur to the  user or any third party in connection with the use or misuse of the content of the site. The disclaimer  of the Merania Craft is not intended to reduce the liability for its actions in accordance with legal  regulations. Although Obrt Merania strives to reduce technical errors when using the website, it  cannot guarantee that all functionalities will always be available and is not responsible for the  eventual unavailability of the website. Merania is not responsible for the content or availability of  other sites to which it links. 

Terms of sale 

Every registered and unregistered user can buy items from the merania.hr offer displayed on the  Internet pages. The purchase agreement between the registered / unregistered user and Merania  Craft becomes valid upon receipt of the ordered shipment and payment of funds to the Merania  Craft account. Merania reserves the right to cancel the order without further explanation. 

Prices 

All listed prices include VAT and are expressed in HRK (the price in euros is informative and does not  reflect the variable exchange rate against foreign currencies). The offer and prices for special  promotions are valid until the expiration of the deadline stated on the website or until the expiration  of stock. Shipping costs are not included in the price of the product, unless explicitly stated in the  product description. The price of goods is determined for each product individually. The process of  entering the price on the page for each product is subject to control at several levels, but regardless  of this there is a possibility of error because it is a human factor, and by the nature of things can not  be an automatic entry. Such situations are extraordinary and Obrt Merania apologizes to its  customers in advance because it will be forced to inform them about the situation, the wrong price  for a particular product and the inability to deliver to a specific customer order. 

Warranty and spare parts 

The warranty period for a group of dishes is 14 (fourteen) days from the date of delivery of the  product. The warranty period for the lighting group is 1 (one) year. 

Spare parts for products made up of several separate elements are available for 2 (two) years from  the date of delivery of the product. 

Merania does not undertake to supply an identical spare part, but will offer an alternative solution  for each. For items for which the warranty period is not specified, the terms of the general warranty  conditions according to the applicable laws of the Republic of Croatia apply. Craft Merania provides  service for all products from the group of lighting purchased through the website www.merania.hr

Payment 

Supported means of payment: 

1. Payment slip / bank transfer – you pay to the specified account of Merania Craft according to the  issued offer. The invoice will be issued to you with the date of departure from our warehouse and  will be sent to the e-mail address you provided when purchasing the product. If you want us to send  you an invoice to another address, please let us know when purchasing . 
2. Cash on delivery, payment to the courier upon receipt of the goods. 

Before sending the goods with this method of payment, we check by phone whether the customer  confirms the order, and we do not send the goods before we receive the confirmation. Cash on  delivery only applies to certain product groups and it is clearly stated which products can be  purchased by this payment method). 

3. Card payment – card payment is made through verified systems and the receipt of funds on the  account of Merania Crafts is considered a product order. 

Delivery of ordered items 

Ordered items will be delivered to your address as soon as possible, and no later than 30 working  days for ordered max. 10 products. The entire range from the website www.merania.hr is made to  order, so we ensure maximum quality and customized design for each individual customer. 

For orders of more than 10 ordered products, the delivery time is agreed directly with the Merania  Craft service. In places where there is organized delivery, your package will be delivered directly to  your address. Where package delivery is not organized, the delivery service or courier company will  

notify you of the arrival of the shipment and you will be able to pick up your package within the  delivery time. Craft Merania or an authorized supplier reserves the right to request the identification  of the recipient via personal document when delivering the goods, and if the same is not received,  Craft Merania reserves the right not to deliver the sent goods. The recipient confirms receipt of the  goods by signing the delivery note or similar document. 

If the shipment is damaged in transit, such damage is visible when you pick up the shipment, in which  case please do not pick up the shipment. Please contact us to check the status of the shipment as  soon as possible and send a new one. 

We believe that we will resolve your complaint to the mutual satisfaction. 

Overview of product and visible shortcomings 

The buyer is obliged to inspect the received item in the usual way or give it for inspection, as soon as  possible according to the regular course of events, and notify the seller of visible defects within eight  days, and in the case of a trade contract without delay belongs to. 

When the inspection is performed in the presence of both parties, the buyer is obliged to  communicate his remarks to the seller immediately due to visible defects, otherwise he loses the  right that belongs to him on that basis.

If the buyer has shipped the item without reloading, and the seller was aware or must have been  aware of the possibility of such further shipment at the time of concluding the contract, the  inspection of the item may be postponed until 

arrives at a new destination, in which case the buyer is obliged to inform the seller of the defects as  soon as he has been able to find out about them from his customers after the regular course of  things. 

In consumer contracts, the consumer as a buyer is not obliged to inspect the item or give it for  inspection, but is obliged to notify the seller of the existence of visible defects within two months  from the date of discovery of the defect. 

Hidden flaws 

When, after receiving the item from the buyer, it turns out that the item has a defect that could not  be detected by the usual inspection when taking over the item, the buyer is obliged, under threat of  loss of rights, to notify the seller within two months. discovered, and in the case of a commercial  contract – without delay. 

The right to terminate the contract 

1. Any contract concluded by means of remote communication may be terminated by the consumer,  without giving a reason, within 14 (fourteen) days. 2. In the case of concluding a contract for the sale  of a product, the time limit referred to in paragraph 1 of this Article shall begin to run from the day  on which the consumer received the product. 3. In the case of concluding a service contract, the time  limit referred to in paragraph 1 of this Article shall begin to run from the day of concluding the  contract. 

Form of contract termination 

1. The contract shall be terminated by written notice of termination sent to the trader. 2. The  contract shall be terminated at the time the trader receives the notice of termination. 3. A contract  shall be deemed to have been terminated in good time if notice of termination is given within the  time limit specified above. 

Consequences of contract termination 

1. In the event of termination of the contract, the consumer is obliged to return the product to the  trader at his own expense. 2. The consumer is not liable for the damage suffered by the trader due to  the termination of the contract. 3. The consumer is responsible for any impairment of the goods  resulting from the handling of the goods. 4. The trader shall, within 14 days of receipt of the written  notice of termination, return to the consumer the full amount paid by the consumer until the  termination. 

Exclusion of the right to terminate the contract 

Unless otherwise agreed by the parties, the consumer shall not be entitled to terminate under the  preceding articles in the case of a contract: -sale of products whose price depends on fluctuations in  the financial market – sale of products which by its nature cannot be returned. When selling all  products ordered by special design, or the buyer has requested a change in the design of existing  products, as well as when making personalized products, the buyer loses the right to terminate the  purchase agreement

Return 

The returned product must be in the original packaging and with the declaration, and the  corresponding contents and invoice. Merania determines the conditions of return – the percentage of  reduction of the amount of return to the customer due 

impairment of product value. The consumer bears the cost of returning the goods. Notice on how to send a consumer complaint 

Pursuant to Article 10 of the Consumer Protection Act (Official Gazette, No. 41/14), we inform  consumers that they may express dissatisfaction with the purchased product or service provided in  writing in our business premises, and we will confirm your receipt in writing without delay.  objections. You can also send the complaint by mail to the address: Obrt Merania, Krapan 1 / A  52223 Raša The trader undertakes to respond in writing to the complaint within the legal deadline of  15 days from the date of receipt of the complaint. You can send complaints via e-mail to  merania.keramika@gmail.com, but we are not obliged to respond to them and it is not official  communication.